WM Space

Return/Refund

Returns

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

To be eligible for a return:

  • Items must be unused, in original condition, and in the original packaging

  • A valid order number or proof of purchase is required

To request a return, please contact us at info@woorspace.com.
If your return is approved, we will provide instructions on how and where to send your item.

⚠️ Return shipping costs are the responsibility of the customer.
Items sent back without prior return approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Email info@woorspace.com with:

  • Your order number

  • Photo(s) of the item in question

  • For damaged items, photos of the outer shipping box are required

Orders shipped to Hawaii, Alaska, and Canada are refund-only and not eligible for replacement.

Non-Returnable Items & Exceptions

The following items are final sale and cannot be returned or exchanged:

  • Black Friday Sale items

  • Holiday ornaments

  • Clearance items

  • Warehouse Sale items

Promotional sale items (excluding those listed above) are eligible for store credit only.

Price adjustments for items purchased at the original price can only be honored within 5 days of purchase.

Exchanges

To receive a different item, we recommend returning the original item first and placing a new order separately. This ensures faster processing and availability.

Refunds

Once we receive and inspect your return, we will notify you of its approval status.

  • Approved returns will be refunded to the original payment method

  • Sale items eligible for return will be refunded as store credit

  • Original shipping fees are non-refundable

Please allow time for your bank or credit card company to process the refund.

Lost Packages

All shipments are insured; however, Woor Space is not responsible for lost, stolen, or misplaced packages after delivery.

Customers are responsible for filing claims directly with UPS or USPS if delivery issues occur.
We strongly recommend shipping to a secure address where someone can receive the package.

Wrong Address

If an incorrect shipping address is entered at checkout, the customer is responsible for locating the package.

  • If the package is returned to us, the customer will be responsible for re-shipping fees

  • If re-shipping is declined, a refund will be issued minus the original shipping cost

For any additional questions, please contact us at